Frequently Asked Questions

What impact will it have on our power bill by switching to energy efficient windows?

Beginning in 1992, with help from ENERGY STAR®, American businesses and families saved $297 billion on utility bills and prevented more than 2.1 billion metric tons of greenhouse gas emissions by 2013. All Pella® products meet or exceed ENERGY STAR certification in all 50 states and most of Canada. What impact will this have on you? Not only could you see a decrease with your heating and cooling charges, you’ll also help protect the environment.

How much will my replacement door or replacement windows project cost?

Our windows and doors are all specifically designed and customized for your home, meaning no two projects are identical. Our broad spectrum of products make it difficult to discuss pricing without first bearing in mind your wants and needs and the project results you envision. Due to this nature, we find it helpful to send out a Pella sales representative who can provide you with a quoted project price once they have seen the project site itself. To speed up the quoting procedure, your Pella® sales representative is armed with a computer and a portable printer so that they’ll have all the quote information you’ll need—as soon as the sales representative has had a chance to consider the requirements of the project and matches them with your vision.
 
In addition to offering a wide range of high-quality products to select from, we also have a generous offering of payment and finance options. Pella is uniquely-suited to offer you excellent window and door products at affordable prices, offering you a chance to make the renovations you want to while building great value into your Syracuse area home all the while.


Can I paint my vinyl windows?

The beauty of Pella's® vinyl windows is that you don’t have to. You can choose the color your want. We do not advise painting your vinyl products, as this will void your warranty. Some paint manufacturers claim that their paint can adhere to vinyl, but it could ruin your windows if the wrong paint is applied or done incorrectly.

What should I use to clean my glass windows?

We advise that you clean them with a prepackaged vinegar-based cleaning mix or use an ammonia-free glass cleaner such as Windex or Sparkle. You can also mix your own with one part vinegar to ten parts water. Put the solution on a soft, clean microfiber cloth or paper towel. We do not suggest using glass cleaners that are ammonia- or alcohol-based as they have a tendency to produce streaks or create a film that magnetizes moisture and dust.

Do Pella® employees actually install your replacement windows and doors?

Pella uses contract installers who are certified to install Pella products. They must complete a rigid set of training courses so that your windows and doors are correctly installed and meet Pella’s strict warranty guidelines. We find the best Syracuse-local people and recruit them to install our projects. Before we hire anyone, Pella requires them to pass a drug test and background check. Our installers are fully covered by liability and workers compensation insurance. In addition to Pella product warranties, your installation is also covered for 10 years under the installation limited warranty and service agreement.

What's different about buying replacement windows and doors from local Pella® showrooms versus buying from retailers like Lowe’s?

Pella provides services and support that “big box” stores can’t match. Our experts are highly-trained in selling, installing, and servicing Pella Windows & Doors. Working with a dedicated Pella sales team, project manager, local service technicians, and quality installers means that your project will have the knowledge of our whole team. We frequently use the term “single source accountability”, meaning that there’s no one to chase down regarding a product, installation, or warranty issue. You can easily contact your sales representative or our main office if you have any concerns and we will get to work resolving the issue.

Why is Pella® the right choice for my home?

There are numerous reasons why Syracuse homeowners select Pella for their replacement window and door needs. Pella is a privately owned, professionally managed company founded in 1925. All of our high quality windows and doors are manufactured with high standards and serviced by Pella’s qualified Direct Sales Network. Unlike many of our competitors who sell exclusively through lumberyards or big box stores, Pella has dedicated window and entry door stores the U.S. and Canada. This unique way of conducting business gives our customers in Syracuse a highly personal experience with the assistance of a local to Syracuse, Pella-certified team. Whether you are looking for the beauty of wood, the strength of fiberglass, or the low maintenance of vinyl—Pella has a high quality, energy efficient and durable solution.

How long does a typical window consultation appointment take?

At Pella Windows & Doors of Syracuse, we understand that purchasing new windows or a replacement door for your home is a major investment. For that reason, we feel it is critical to ensure that all the questions you have about Pella’s materials, diverse product lines and construction are answered.  In order to accomplish this, we respectfully request that you allow up to 2 hours for your consultation appointment.

What should I expect during the in-home consultation?

Pella Syracuse’s in-home consultation is extremely important to ensure client satisfaction and the right window or door products are chosen for your Syracuse home and budget. As such, we ask that this visit is organized when all decision-makers (typically both homeowners) are able to attend. Our goal is to provide you the best replacement windows and doors possible.

You should budget up to two hours for this visit. Our professional consultant will address a variety of common questions including:

· What materials (vinyl, wood or fiberglass) are ideal for your Syracuse home?

· Which functional features do you want your windows or doors to have?

· What level of energy efficiency will be best for your home?

· Which colors do you want?

· Other questions you may have

Accurately quoting your replacement windows or front entry door project(s) depends upon the information we receive during the in-home consultation.