FAQ

No two replacement projects are the same. In order to figure out how much your window or door replacement project will cost, we will need to fully know your wants and needs. Arrange a free, in-home consultation and we’ll be able to present you with a free quote at your consultation. A Pella® design expert will work beside you to comprehend your project, select high-quality products and take measurements for your replacements.

In addition to offering high-quality products in a variety of styles, we also have payment and finance options to help make your replacement project realistic.

It’s our priority to ensure we answer all of your questions about windows and doors from Pella of Syracuse. We’ll check in to all the features and possibilities available to you, including material choices and energy-efficient options. To be certain we can cover everything, we recommend you plan for about two hours for your consultation meeting.

Your in-home consultation is critical to ensuring your happiness with your window and door replacement. It will help you pick the ideal windows or doors for your Syracuse-area home and your budget. It’s best to set up your no-obligation, in-home consultation when each of the decision-makers are able to be present. Our Pella® expert designer will talk through a host of typical questions like:

  • Which materials (vinyl, wood or fiberglass) are right for your Syracuse-area home?
  • Which functional features do you want your windows or doors to have?
  • What level of energy efficiency is best for your home?
  • Which colors do you prefer?

Accurately quoting your replacement windows or entry door project is dependent on the information we get during the in-home consultation. You can find out more about in-home consultations here.

Installations of replacement windows and doors from Pella of Syracuse are run by a Pella® Expert InstallerSM. Under his or her direction, Pella-certified installers will install your windows or doors for you. They must go through an in-depth set of training courses so that your windows and doors are correctly installed and meet Pella’s warranty criteria. You can learn more about your simple, no-guess installation day here.

Before they can be employed, Pella orders installers to pass a drug test and background check. Our installers are completely covered by liability and workers compensation insurance. Beyond Pella product warranties, your installation is also covered for 10 years under the installation limited warranty and service agreement.

Pella® products meet or exceed ENERGY STAR®-certification in all 50 states and the majority of Canada. How will this affect you? Not only could you notice a reduction in your heating and cooling costs, but you will help protect the environment.

The benefit of Pella® vinyl windows is that you don’t have to paint them. They are available in a variety of colors, so you’ll find a color that complements your room. We do not endorse painting your vinyl products; this will nullify your warranty.

Pella of Syracuse gives you services and support that larger stores can’t. Our professional staff has skill in selling, installing and servicing Pella® windows and doors. You’ll have a specific Pella sales team, consisting of a project manager, local service technicians and quality installers. We commonly use the term “single-source accountability.” All you have to do is contact our office, your sales representative or your project manager with any questions or concerns you encounter, and we will get to work handling any issues.

There are a number of reasons why Syracuse-area people choose Pella of Syracuse for their replacement window and door needs. Our success relies on customer satisfaction, not stock prices. All of our high-quality windows and doors are crafted with care and serviced by Pella’s professional Direct Sales Network. Unlike other manufacturers who sell only through third-party channels, Pella of Syracuse has a dedicated window and entry door showroom. This unique way of doing business provides you a highly personal experience with the assistance of a local Pella®-certified team. Whether you are searching for the beauty of wood, the strength of fiberglass or the low maintenance of vinyl—Pella of Syracuse has a top-notch, energy-efficient and sturdy solution.

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